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Urgent help

If life is in danger: call 112.

This page lists numbers for urgent situations. We do not give advice ourselves; we name the services responsible.

Emergency number: ambulance and fire brigade

112

In a sudden, life-threatening situation.

Run by: Berlin Fire Brigade (Berliner Feuerwehr) · Source: www.berliner-feuerwehr.de

Out-of-hours medical service

116 117

Around the clock, 7 days a week, free of charge with a German phone contract. Not for life-threatening emergencies — call 112 instead. Does not cover dentists.

Run by: Patientenservice 116117 of the Associations of Statutory Health Insurance Physicians · Source: www.116117.de

Berlin Crisis Service (Berliner Krisendienst)

If you are in an emotional crisis or are worried about someone. Free of charge and anonymous on request.

Available in person every day from 4 pm to midnight — the location for the district where you live is responsible:

DistrictPhone
Mitte, Friedrichshain-Kreuzberg030 390 63 10
Charlottenburg-Wilmersdorf030 390 63 20
Spandau030 390 63 30
Pankow030 390 63 40
Reinickendorf030 390 63 50
Steglitz-Zehlendorf, Tempelhof-Schöneberg030 390 63 60
Lichtenberg, Marzahn-Hellersdorf030 390 63 70
Treptow-Köpenick030 390 63 80
Neukölln030 390 63 90

At night from midnight to 8 am, and at weekends and on public holidays from 8 am to 4 pm: city-wide standby service on 030 390 63 10 (the same number as the Mitte, Friedrichshain-Kreuzberg location).

On weekdays from 8 am to 4 pm, this number only offers information and referral by phone.

Run by: Berliner Krisendienst · Source: www.berliner-krisendienst.de

TelefonSeelsorge (telephone counselling)

0800 1110111 or 0800 1110222 or 116 123

Available day and night.

Run by: TelefonSeelsorge · Source: www.telefonseelsorge.de

Poison emergency line Berlin (Giftnotruf)

030 19240

For Berlin and Brandenburg, 24 hours a day, 365 days a year.

Run by: Charité – Universitätsmedizin Berlin · Source: giftnotruf.charite.de

To find a doctor or psychotherapist: use the search for doctors and psychotherapists on 116117.de.

The services do not state on their websites which languages they offer.

All numbers and times checked on 2 October 2026 on the services’ own websites.

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